CREWA SUPPORT
How can we help?
POPULAR
Quick answers.
Why didn't my run upload?+
Check your connection, location permission, free space and sync status. Do not remove the app until an unsynced workout is saved; its data may exist only on your device.
Why didn't a workout earn Energy?+
Energy is added after verification. A workout with incomplete, invalid or unsupported data may not pass verification.
How do I hide my route?+
Open the result publishing settings and hide the entire route or the start and finish points.
How do I get payment help?+
Provide your account email, the operation date and its status. Do not share passwords, verification codes or full payment details.
DIAGNOSTICS
Run didn't upload?
Start with this short checklist.
- Keep the app open on a stable connection.
- Check location and background permissions.
- Make sure device date and time are correct.
- If it persists, include the app version and describe the last actions in detail.
CONTACT
Tell us what happened.
We'll reply to the email you enter below. You can also contact support@crewa.run.
Do not include passwords, verification codes or other secrets. Your recent steps and app version are enough for troubleshooting.