Subscription Terms and Public Offer

Effective date: 11 August 2026

These terms govern paid CREWA Premium subscriptions and supplement the Terms of Use.

1. Seller and contact details

The seller is CREWA Limited Liability Partnership (CREWA LLP), BIN 260840013815, legal and postal address: 1 Kunaev Street, Medeu District, Almaty 050016, Republic of Kazakhstan. Email: support@crewa.run. Phone: +7 778 391-21-62.

2. Offer and conclusion of the agreement

Premium is offered only through Apple App Store and Google Play. Before you confirm a purchase, the relevant store displays the plan, billing period, total price per period, currency, applicable tax, trial or promotional conditions and renewal terms. Those details form part of this offer. The subscription agreement is concluded when the store accepts payment and confirms the purchase; electronic store records may evidence the transaction.

3. Access and product limitations

After a valid store receipt is confirmed, Premium functions are enabled for the account associated with the purchase. Premium may include additional insights, presentation or planning functions and the Marshal status described in the app. It does not promise unlimited use, real-time data, permanent availability of every feature or validation of an otherwise invalid workout.

4. Billing and automatic renewal

Apple or Google charges your store account and manages payment credentials. Unless the offer says otherwise, a subscription renews for the same billing period until cancelled. Cancel before the deadline displayed by the store—commonly at least 24 hours before the end of the current period—to avoid the next charge. Deleting CREWA does not cancel a subscription.

5. Cancellation

Manage or cancel renewal in the Apple App Store or Google Play account used for purchase. Cancellation normally takes effect at the end of the paid period and does not by itself refund that period. Access remains available until expiry unless the store or law provides otherwise.

6. Trials, promotions and price changes

Eligibility, duration and conversion of a trial or promotion are shown before purchase. Unless cancelled in time, a trial may convert to the displayed paid plan. We or the store may change future prices with the notice and consent required by the platform and applicable law; a price change does not alter an already paid period.

7. Refunds and withdrawal rights

Refund requests are handled by Apple or Google under the store rules because the store processes the transaction. CREWA will provide reasonable purchase information but may be unable to issue a store refund directly. Mandatory consumer remedies remain available. Any statutory right to withdraw from a digital-service purchase is applied according to local law and the store flow; where permitted, immediate activation may require your express request and acknowledgement concerning that right.

8. Failed payments and account changes

If renewal fails, the store may retry payment or Premium access may end. Changing a device does not necessarily change entitlement, but using another store account or platform may require restoration through the original store. Do not share or transfer a subscription except where the store expressly permits it.

9. Complaints and governing terms

For billing help, first use the purchase history and support tools of the relevant store, then contact support@crewa.run with the order reference but no full payment-card details. Requests are accepted 24/7 and ordinarily processed Monday–Friday, 09:00–18:00 Almaty time (UTC+5), excluding Kazakhstan public holidays. Kazakhstan law governs this offer, while mandatory consumer rights in your country remain unaffected.