Terms of Use and Public Offer
Effective date: 11 August 2026
These Terms are a public offer governing the CREWA mobile application, crewa.run and related services (the Service). By creating an account, using the Service or purchasing a subscription, you accept the version displayed to you.
1. Provider
The Service is provided by CREWA Limited Liability Partnership (CREWA LLP), BIN 260840013815, legal and postal address: 1 Kunaev Street, Medeu District, Almaty 050016, Republic of Kazakhstan.
Email: support@crewa.run. Phone: +7 778 391-21-62.
The online Service is generally available 24/7, subject to maintenance and events beyond our reasonable control. Email requests are accepted 24/7 and ordinarily processed Monday–Friday, 09:00–18:00 Almaty time (UTC+5), excluding public holidays in Kazakhstan.
2. Eligibility and account
You must be at least 18 and legally capable of entering this agreement. Provide accurate information, protect your credentials and notify us of unauthorized access. You are responsible for activity carried out through your account unless applicable law provides otherwise.
3. What CREWA provides
CREWA records running activity, turns valid activity into in-product Energy, supports personal and city progress, profiles and social features, and may provide Premium functions. Energy is a non-transferable product metric: it is not money, cryptocurrency, a security, property or a promise of a reward, and cannot be exchanged for cash.
Features, validation rules and integrations may change as the Service develops. Material paid-feature changes are handled under the Subscription Terms and mandatory consumer law.
4. Health, routes and safety
CREWA is not a medical device or emergency service and does not provide medical advice. Running carries inherent risks. Choose safe routes, obey local laws, weather and traffic conditions, and seek professional advice when appropriate. Maps, GPS, pace and fitness estimates may be delayed or inaccurate; never rely on them for emergency navigation.
5. Your content and public features
You retain ownership of content you submit. You grant CREWA a worldwide, non-exclusive, royalty-free licence to host, reproduce, format and display it only as needed to provide, secure and promote the Service in accordance with your settings. The licence ends when content is deleted, except for lawful retention, backups and content already shared by others.
You must have the rights and permissions needed for content you upload. Review privacy settings before publishing a profile, route, photograph or activity.
6. Acceptable use
You may not falsify workouts or GPS data; evade validation; create deceptive accounts; harass others; publish illegal, infringing or dangerous content; reveal another person's private data; send spam; scrape or reverse engineer except where law expressly permits; introduce malicious code; or disrupt or bypass Service controls. Community Guidelines form part of these Terms.
7. Third-party services
Apple, Google, maps, connected fitness platforms and other third-party services have their own terms and privacy rules. We are not responsible for an external service outside our control. Disconnecting it may limit associated features.
8. Premium and purchases
Subscriptions are currently offered only through Apple App Store and Google Play. The plan, billing period, total price, currency, taxes, trial and renewal conditions shown by the store before confirmation form part of your purchase. The Subscription Terms contain cancellation and refund details.
9. Intellectual property
The Service, software, design, databases, trademarks and CREWA-provided content belong to CREWA or its licensors. We grant you a personal, limited, revocable, non-exclusive and non-transferable right to use the Service under these Terms.
10. Availability, suspension and termination
We may maintain, change or discontinue functions, and may restrict content or access where reasonably necessary for security, legal compliance, user safety or a breach of these Terms. Where practical and lawful, we will provide notice and an opportunity to appeal. You may stop using the Service and request account deletion at any time.
11. Warranties and liability
The Service is provided on an “as available” basis. To the fullest extent permitted by law, we do not promise uninterrupted operation, perfect GPS accuracy or that every activity will validate. Nothing in these Terms excludes mandatory consumer guarantees or liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.
Subject to those mandatory rights, CREWA is not liable for indirect or consequential losses that were not reasonably foreseeable when this agreement was accepted. You remain responsible for your health, route choices, device, connectivity and content.
12. Changes to these Terms
We may update the Terms for legal, security, technical or product reasons. Material changes will be notified in the app, by email or on the website as required by law. Changes do not retroactively remove accrued consumer rights. If you do not accept a material change, you may stop using the Service and cancel renewal.
13. Governing law and disputes
These Terms are governed by the laws of the Republic of Kazakhstan. This choice does not deprive a consumer of mandatory protections of the country where the consumer habitually resides. Before filing a claim, please send the details to support@crewa.run; we will respond within the period required by law. Unresolved disputes are heard by the competent courts determined under applicable procedural law.
14. Contact
Questions, notices and complaints may be sent to support@crewa.run, +7 778 391-21-62, or the postal address in section 1.